Privacy Policy

1. Data Controller

Kicol Technology is responsible for the processing of personal data collected through this website. If you have questions about the processing of your data, you can contact us at contact@kicol.co.

2. Personal Data Collected

We only collect data that you voluntarily provide through the contact form:

• Full name
• Email address
• Company name (optional)
• System or technology used (optional)
• Message and urgency level

3. Purpose of Processing

The data collected is used exclusively for:

• Responding to your contact requests
• Preparing service proposals tailored to your needs
• Providing technical support when requested

4. Cookies

This website uses essential cookies for its operation (session and CSRF token). We also use Google reCAPTCHA for spam protection, which may set its own cookies. We do not use tracking or advertising cookies.

5. Data Sharing with Third Parties

We do not sell, rent or share your personal data with third parties for marketing purposes. Data may be processed by service providers essential to the website's operation (hosting, email), always with adequate protection guarantees.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request the deletion of your data
• Object to the processing of your data
• Data portability

To exercise any of these rights, contact us at contact@kicol.co.

7. Data Retention Period

Personal data collected through the contact form is retained for the period necessary to respond to your request and, at most, for 24 months after the last contact.

8. WhatsApp Communication (Meta WhatsApp Business Platform)

Kicol uses the WhatsApp Business Platform, operated by Meta Platforms, to communicate with customers who have consented to receive messages through this channel. For this purpose we process: the customer's phone number, the content of the messages exchanged (text, images and audio), the date and time of each message and its delivery status. This data is used exclusively for customer support, billing notifications and follow-up of contracted work. We do not sell or share this information with third parties, except Meta itself, as the platform operator, and the service providers strictly necessary to deliver the service. Messages are retained for the period required to perform the contract and to comply with legal obligations. Customers may withdraw consent at any time by replying "STOP" on WhatsApp or by e-mail to the address below.

10. Changes to This Policy

We reserve the right to update this privacy policy at any time. The date of the last update will always be indicated at the top of this page.